What do you mean by active employee?
Employees will come and go. So, we give you complete control of your employee roster and we will only charge for the employees that are listed as active throughout your billing period.
How does the free trial work?
You’ll get unlimited access to all of our software features for 14 days, no credit card required. We’ll pre-populate your account with a sample client and schedule you to work a practice shift so you can see how things work before you start adding your information. We also recommend downloading the Careswitch app so you understand what your caregivers will see when they work their shifts.
After your trial is up, you can choose from a paid plan or cancel. We’ll securely store all of your data from the free trial in case you decide to upgrade at a later date.
How much does it cost to set up?
Nothing. We mean it when we say our pricing is simple and transparent. There are no hidden fees and you only pay for what you need.
How much are the support fees?
We don’t have support fees. Every customer has direct access to our support team. If you feel that your business needs something extra, let us know and we are happy to explore options that work for everyone.
Are there any account minimums?
After your free trial, the base price of the plan you select is your minimum bill to keep your account open. We know that home care businesses can fluctuate, so if you need to pause your account, let us know.
How much will I be charged each month?
Multiply the number of active employees on your roster, times the employee rate for the plan you selected, plus the base price for that plan—that’s your bill.
When will I get my first bill?
Approximately 45 days after you sign up. Your first 14 days are free, no matter what. Then, you will get your first monthly bill 30 days after your free trial ends.
Can I change my subscription?
Core Plan customers can upgrade to the Complete Plan at anytime from within settings. You can access your subscription throughout the rest of your monthly billing period and your next monthly bill will reflect your new rate. Customers that want to downgrade need to message customer support.
Can I cancel my subscription?
Of course, you can change or cancel your subscription at any time from within your business settings.