What do you mean by $8 per active client?
Clients and employees will come and go. So, we give you complete control of your client and employee roster and we will only charge for the clients and employees that are listed as active at the end of your billing period.
How does the free trial work?
You’ll get unlimited access to all of our software features for 14 days, no credit card required. We’ll pre-populate your account with a sample client and schedule you to work a practice shift so you can see how things work before you start adding your information. We also recommend downloading the Careswitch app so you understand what your caregivers will see when they work their shifts.
After your trial is up, you can choose from a paid plan or cancel. We’ll securely store all of your data from the free trial in case you decide to upgrade at a later date.
How much does it cost to set up?
Nothing. We mean it when we say our pricing is simple and transparent. There are no hidden fees and you only pay for what you need.
How much are the support fees?
We don’t have support fees. Every customer has direct access to our support team. If you feel that your business needs something extra, let us know and we are happy to explore options that work for everyone.
Are there any account minimums?
After your free trial, it’s a minimum of $8 per month to keep your account open. We know that home care businesses can fluctuate, so if you need to pause your account, let us know.
How much will I be charged each month?
Since there’s no hidden fees, you can count the number of active clients you have at the end of each billing period and multiply by $8--that’s your bill. And if you’re subscribed to the business package, count both active clients and employees before you multiply by $8.
When will I get my first bill?
Approximately 45 days after you sign up. Your first 14 days are free, no matter what. Then, you will get your first monthly bill 30 days after your free trial ends.
Can I change or cancel my subscription?
Of course. You can change or cancel your subscription at any time. Reach out to our team via chat, email or phone and we will make the change. You can access your subscription throughout the rest of your monthly billing period and your next monthly bill will reflect your new rate.