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A free education series for home care owners—because nobody went to school to learn how to run a home care agency.

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Hosted by Miriam Allred

Episodes

Cover image for What We Learned About AI in Home Care in 2024 and What’s Coming Next

What We Learned About AI in Home Care in 2024 and What’s Coming Next

In this episode, we dive into the AI breakthroughs that shaped home care in 2024 and explore what lies ahead for 2025. Dan, Spencer, and Victoria from Careswitch, share their perspectives on how generative AI has impacted the industry, from technological advancements to real-world results seen by home care owners using tools like Careswitch. Tune in to learn about emerging trends, practical tips for leveraging AI effectively, and the exciting innovations on the horizon for 2025.

Cover image for 5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin)

5 Metrics to Keep a Closer Eye On in 2025 (Todd Austin)

In this episode, Todd Austin, President and COO of Activated Insights, unpacks key takeaways from the 2024 Benchmarking Report and explores the evolving role of data in the home care industry. He highlights five critical metrics home care owners should closely monitor in 2025 to drive growth, improve care quality, and stay competitive. Todd shares actionable insights on where the industry still has room to improve and how data-driven decision-making can transform operations.

Cover image for What a Successful First 90 Days Looks Like for New Hires (Bryan White)

What a Successful First 90 Days Looks Like for New Hires (Bryan White)

How do you reduce turnover and set new hires up for success during their critical first 90 days? In this episode, Bryan White, Co-Founder of Pre-Intent and a sales leader at Activated Insights, shares insights on why most turnover happens in this period and provides a granular week-by-week breakdown of effective onboarding strategies, from the first week to day 90— we’ll cover tailored touch points, proactive engagement, impactful training, and actionable steps to address dissatisfaction.

Cover image for Rethinking Caregiver Retention with Small Gestures That Create a Big Impact (Becky Reel)

Rethinking Caregiver Retention with Small Gestures That Create a Big Impact (Becky Reel)

Without your caregivers, your agency doesn’t exist. So how do you keep them happy and engaged? Becky Reel, Founder of Reel Home Care Consulting is here to explain the magic of small, unexpected gestures—like surprising a caregiver with their favorite coffee or celebrating their work anniversary with a personal touch. We’ll also discuss how creating a culture where caregivers feel genuinely valued translates directly into better client care. When your caregivers are thriving, your agency is too.

Cover image for How to Write and Manage High-Performing Indeed Job Ads (Brittany Kase Pt. 1)

How to Write and Manage High-Performing Indeed Job Ads (Brittany Kase Pt. 1)

Indeed remains the top recruiting channel for home care, but the landscape of job ads is changing. Brittany Kase, an Account Manager at Carework and an expert in Indeed recruiting, spends her days immersed in Indeed. She helps home care agencies nationwide craft, manage, and optimize their job ads for better performance. Brittany is here to share her insider knowledge on navigating Indeed’s evolving features and maximizing results—tune in to learn specific tips for attracting top talent on Indeed.

Cover image for The Keys to Operational Success from a Leading Franchise (Pt. 2 Dustin Distefano)

The Keys to Operational Success from a Leading Franchise (Pt. 2 Dustin Distefano)

In part two with A Place at Home's co-founder, Dustin Distefano, we uncover the secrets to operational success in the home care From tactical strategies in finance, sales, recruitment, and care to coaching franchisees through plateaus, Dustin shares invaluable insights for long-term business growth. Tune in to learn how they’re setting up for success over the next decade and the challenges they've conquered along the way.

Cover image for The Story of Building A Place at Home Franchise (Pt. 1 Jerod Evanich)

The Story of Building A Place at Home Franchise (Pt. 1 Jerod Evanich)

In this episode, I sit down with the co-founder of A Place at Home to explore their journey from starting the business to building a national franchise. We dive into the key strategies that led to their success, the challenges they've faced, and their mission to embrace diversity. Plus, get a glimpse into what they’re focused on today and their exciting vision for the future of home care.

Cover image for Navigating Q4: Year-End Planning for Your Home Care Business (Steve Weiss Pt. 1)

Navigating Q4: Year-End Planning for Your Home Care Business (Steve Weiss Pt. 1)

It's Q4 and everyone should be thinking about year-end planning. Steve Weiss, CEO of Home Care Evolution, and industry recognized thought leader and sales expert is here to share what a successful year-end business plan should look like. We'll also talk about the upcoming election, policies and trends that will impact home care, and how to future-proof your business during these turbulent times.

Cover image for Lessons From a Multi-Million Dollar Home Care Marketer Turned Owner

Lessons From a Multi-Million Dollar Home Care Marketer Turned Owner

In a highly saturated market, the coffee and donut method doesn’t stand a chance. Wayne Morgan, Owner of Amada Central NJ is here to share how he sold millions year over year as a home care marketer, leading him to start a home care business of his own.

Cover image for Why You Might Consider a Virtual Assistant for Your Next Office Hire

Why You Might Consider a Virtual Assistant for Your Next Office Hire

Virtual assistants are transforming some home care businesses, from recruitment to on-call support. Regina Asuncion, CEO of a leading virtual assistant firm, shares the honest truth about the pros, cons, and everything in between when it comes to outsourcing critical home care tasks. Whether you're curious about the cost-effectiveness or the challenges involved, this episode will give you a clear picture of whether or not you should consider virtual assistants for your home care operation.

Cover image for $20M in 20 Years—Strategies from a Successful Home Care Franchise Owner

$20M in 20 Years—Strategies from a Successful Home Care Franchise Owner

Lou Romano, Owner of HomeWell Care Services of New Jersey is here to talk about his two decades of growth, challenges, and success. We dive into the challenges he faced, key strategies for scaling, and the importance of building strong and dedicated team. We also cover financial tactics, managing burnout, and adapting to industry changes. This session offers valuable insights for anyone in the home care industry.

Cover image for A Framework for Landing High Value VIP Private Pay Clients (Justin Currie Pt. 1)

A Framework for Landing High Value VIP Private Pay Clients (Justin Currie Pt. 1)

Looking to attract more high dollar VIP private pay clients? Justin Currie, Founder of WellSprings Home Care and Founder of Masters of Home Care is here to unpack key attributes, effective referral sources, and compelling messaging to attract VIP private pay clients. He’ll also share how to handle high pricing objections—come learn from a private pay expert.

Cover image for The Most Dangerous Threat to Home Care Owners: Burnout (Jessica Nobles Pt. 2)

The Most Dangerous Threat to Home Care Owners: Burnout (Jessica Nobles Pt. 2)

You may be asking yourself, how much stress in home care is normal vs. unhealthy? Some days are harder than others, and some weeks seem to drag on, and sometimes you're on the verge of a total meltdown. Jessica Nobles returns to talk about the very real case of burnout that all owners face at some point during their journey—and she's hear to provide relief and solutions.

Cover image for How to Structure Service Hours to Increase Margins (Jessica Nobles Pt. 1)

How to Structure Service Hours to Increase Margins (Jessica Nobles Pt. 1)

Home care scheduling often gets compared to jigsaw puzzles or a chess match or sometimes pure chaos. Juggling shifts, managing evolving clients needs, balancing caregiver availability…it’s an ongoing struggle for nearly every agency. Jessica Nobles, Founder of Home Care Ops is here to help you bring order to the chaos by teaching her method: structured scheduling.

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